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INFO

We're here to help - please contact us by email or call us on 0117 973 3714 with any questions about choosing products to meet your project requirements or for information about installation and maintenance.

ORDERING AND PAYMENT

Please check lead times and stock availability before ordering. Orders are accepted e-mail or by phone. Our standard terms are proforma with full cleared payment required before delivery - please allow sufficient time for your payment to clear.
We accept payment by bank transfer and cheque.

Please refer to our Terms and Conditions for more information about our terms of sale.

Variations in timber grading and finishes

Finish variations on bespoke/custom orders:  finishes can vary between batches, so it is advisable to order the full quantity required in one go when possible.

Timber grading: grades are based on averages in the factory production run - e.g. the percentage of boards with sapwood, etc - smaller orders (less than 50-100 sq.m) may not contain the described grading distribution in exactly the same proportions.

DELIVERY info

DELIVERY

Flooring is usually delivered on pallets on a large vehicle ( full size articulated lorry or a 7.5 tonne lorry) on a ‘kerbside’ service. Thus it is your responsibility to inform us of any access restrictions when placing your order so that we can arrange for a smaller vehicle if required. You will also need to make sure that you have either a forklift truck or sufficient manpower available to unload your delivery within a reasonable time once it arrives. If unloading takes more than 30 minutes or if the driver is unable to unload the goods on arrival and it is necessary to arrange a second delivery extra charges may be incurred.
Any damages or discrepancies must be recorded at the time of delivery and notified in writing within 24 hours.
Please refer to our Terms and Conditions for more detailed information.

RETURNS

Return of goods for whatever reason must be approved in writing beforehand. Transport of goods being returned will be your own responsibility and there may also be a warehouse re-stocking fee, however charges may be waived/refunded if goods are proven to be faulty. Please refer to our Terms and Conditions for full details for our Returns policy.

care and maintenance of wood flooring

Wood flooring is very easy to look after - a few simple precautions and a little regular maintenance will keep the floor looking good for years to come. General care recommendations for any wood flooring are:
 

  • If possible apply a protective coating or polish to the newly installed flooring, especially in areas of heavy wear.
  • Apply an extra coat of hardwax oil to factory oiled floors, particularly in heavy wear areas and areas where spillages are likely such as entrance halls andkitchens.
  • Make sure there are good quality entrance mats to prevent damage caused by grit or particles carried in on the soles of shoes.  Sharp heels or animal claws are also likely to damage the floor. Consider introducing a ‘no shoes’ rule.
  • Protect the floor from damage caused by furniture legs or casters by using felt pads and caster cups.  Be aware of possible damage from sharp objects or when moving anything heavy across the floor.
  • Sweep or vacuum clean the floor regularly to remove any rough particles.
  • Mop up any liquid spills immediately.
  • Use the recommended manufacturer care products as directed - cleaning and protecting products are available to order.


Wood flooring in bathrooms: Extra care needs to be taken to protect the floor from moisture – ensure that the room is well ventilated and always use bathmats and mop up any water on the floor immediately.

wood flooring FAQ's

Is wood flooring the right choice?

New wood flooring is carefully conditioned to be installed in a typical centrally -heated home, where conditions are expected to be reasonably constant within the normal range of seasonal fluctuations. Wood flooring is likely to develop problems if conditions are too damp or too dry or if it is exposed to extremes of temperature. We highly recommend a site inspection by an experienced wood flooring installer as a first step to determine whether wood flooring will be suitable for your project. This should include taking and recording room and subfloor moisture measurements. Some examples of situations where conditions may be unsuitable are rooms with very large south facing windows where the flooring might become too hot and dry, or a basement room that is too damp. The most important factor is excess moisture - this is the most frequent cause of problems with wood flooring. Thus wood flooring will not be a good choice for an area where there will be a lot of liquid spills or the floor will need regular mopping to keep clean. Chemicals or abrasives can also damage the flooring finish – the combination of the chemicals in hair products and abrasive cut hair in a hair dressing salon is a classic example of this. Everyday chemicals and substances used at home can be equally harmful to a wood floor - for example hot oil spitting from a frying pan can damage the floor finish.

Which wood floor?

Wood flooring provides a wide choice of timbers and finishes, offering a great variety of colours and textures to complement your design scheme. Here are some practical points to take into consideration depending on the intended use for the flooring:

Which timber species?
White oak has become the most popular hardwood for flooring in Europe in recent times, however there are many other timbers that make great flooring. All timbers have slightly different characteristics, and some factors to consider are:

  • Wear resistance and ‘toughness’: white oak and harder species such as merbau, hickory and Canadian maple are better for areas with heavy wear.
  • Underfloor heating: Some timbers are not recommended for use over underfloor heating because they are more likely to deform. These include Canadian maple, jatoba and beech.
  • Colour stability: all wood will change colour with age and exposure to sunlight – this is particularly noticeable with certain species such as cherry and walnut, and also heat treated ('thermo' or 'baked') oak and smoked oak. Coloured oil or stained lacquer finishes provide a degree of protection from UV light whilst containing light-stable pigments, so can help provide more stable colouration.
     

Engineered or solid wood flooring?
Both types of wood flooring are available in the same timbers and finishes, and once laid it's impossible to see the difference. Engineered wood flooring is more dimensionally stable so it is preferable for use over under floor heating and in rooms where there will be large variations in temperature and humidity throughout the year (e.g. conservatories) and for long, wide boards.

Solid wood flooring has the appeal of a traditional product, with the environmental benefits of being produced without the extra machining and adhesives involved in the manufacture of engineered floors, but the reliability of good quality engineered flooring means that solid wood flooring is now much less commonly used. 

Lacquer or hardwax oil finish?

There is no easy answer to this question - both types of floor finish have been greatly improved over the years and will function well in any situation.

Lacquer finishes are hardwearing and easy to maintain, and heavy duty lacquers are often used for commercial projects. Specialist fire-retardent lacquer finishes are also available. However when worn the whole floor will need to be sanded and resealed which can be a costly and disruptive process.

Hardwax oil finishes give a softer, more natural look and can easily be touched up or refinished without the need to sand the whole floor (unless it is very badly worn). This type of finish is very hardwearing but requires maintenance using the correct cleaning solutions and polishes.

The other consideration regarding finishes is whether to install unfinished flooring and seal it on site, or install factory finished flooring. Pre-finished flooring cuts mess and saves time and labour costs on site. Our pre-finished flooring is sealed with high quality factory-applied finishes, which give very even and consistent results and are suitable for residential and commercial projects. Finishing on site allows use of heavy duty commercial lacquers and air-dried natural hardwax oils, as well as more specialist finishes, so will give excellent results but with higher initial costs.

USEFUL LINKS: wood flooring and timber info

FLOORING

BWFA
British Wood Flooring Association. Access BWFA accredited installers, information and training resources.

Timber Floor Technology
Hardwood flooring consultancy, publishers of two very useful manuals: ‘The Essential Hardwood Flooring Trouble-Shooters Manual’ and ‘The Independent Guide to Specifying & Installing Hardwood Floors’.

TIMBER

TRADA
The Timber Research and Development Association (TRADA) website features a useful guide to timber species and much more.

EUTR (EUROPEAN UNION TIMBER REGULATION )
European law governing sale of timber and timber products
EU information website
UK government EUTR information page

Chain of Custody certification schemes
FSC
PEFC

Wood for Good
Promotes the use of timber in the UK construction industry

The Wood Technology Society
Advances and encourages the scientific, technical, practical and general knowledge of timber and wood based materials.